General information about Zenduty
What are the ingredients of success for any business? Reliability, quality and resilience. To achieve these goals, you need to ensure that your services are working properly. That way, you can provide your most demanding customers with state-of-the-art SLAs.
What better way to do this than with an online incident and alert management platform? Zenduty is a collaborative platform that can meet all your needs. It provides you with end-to-end alerts, allows you to manage calls, but also to organize responses in the most relevant way.
Using this tool gives your teams control and powerful automation capabilities over the entire incident management lifecycle.
You can know in seconds:
- Which service is live;
- What the problem is;
- Which employee is most likely to resolve the incident.
In other words, the Zenduty platform centralizes all alert management. Each team member knows what to do, where and when. It’s even possible to use customized, data-driven on-call rotations. This allows your team to provide 24/7 operational coverage. No major incident is left out of your scope.
Your company perfectly meets customer expectations and improves its brand image.
Up to $3500 in savings
You can access this deal if you are a new customer or a free customer with Zenduty
Deal selected
$3,500 in credits
Unlock our Zenduty deal and access $3,500 in credits, saving you up to $3500 for your startup. Secret has over 290+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow. Don't waste time, take advantage of our promotions now thanks to our Zenduty promo codes, coupons and credits valid in June 2023.
Zenduty pricing
Free
Phone call & SMS alerts
Email, Slack and Teams alerts
Push notifications
On call scheduling
Starter
$5
/ user / month
Integrations
Incident responders
Incident tagging
Alert forwarding
Growth
$14
/ user / month
Unlimited SMS/phone call alerts
Advanced alert routing rules
Role based access control
Incident command system
Enterprise
$21
/ user / month
Priority live support
Dedicated account manager
Incident postmortems
Unlimited users
Zenduty features
Build reliability into your entire production operation
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Reliable, silent and relevant alerts
Team members affected by the incident are accurately alerted via various channels such as: SMS, email, Android or iOS smartphones, Slack or Microsoft Teams. All means are good to react quickly to incidents.
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A complete and ergonomic dashboard
Take advantage of a customizable dashboard. You can then observe the operational health of your organization with a detailed view. This view allows you to respond to incidents 90% faster and resolve them 60% faster.
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Frictionless response
Put fluidity and cutting-edge technology to work for your business and deploy optimal incident response procedures. Incidents are resolved faster through efficient task delegation and collaborative triage.
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A community forum
Join an active and knowledgeable community of DevOps/SRE experts. You can ask all your questions to improve your team’s performance. Take advantage of this forum to co-build a knowledge base on reliability.
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Seamless integrations
Zenduty has native integrations with all your business tools. You can effortlessly make it work with application performance monitoring, log monitoring, error monitoring or ITSM applications.
Zenduty: Pros & Cons
Pros
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For all types of companies: This incident management tool is suitable for SMEs and large companies
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Numerous integrations: Zenduty offers over 100 native software integrations
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Various notification channels: You can receive incident alerts via email, SMS, phone, Slack and Microsoft Teams
Cons
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Mobile alerts: There is a lack of alerts on mobile phones. It is necessary to configure phone calls, SMS or email
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Limited escalation option: Options are only up and down, even after reassignment
