General information about Zenduty
What are the ingredients of success for any business? Reliability, quality and resilience. To achieve these goals, you need to ensure that your services are working properly. That way, you can provide your most demanding customers with state-of-the-art SLAs.
What better way to do this than with an online incident and alert management platform? Zenduty is a collaborative platform that can meet all your needs. It provides you with end-to-end alerts, allows you to manage calls, but also to organize responses in the most relevant way.
Using this tool gives your teams control and powerful automation capabilities over the entire incident management lifecycle.
You can know in seconds:
- Which service is live;
- What the problem is;
- Which employee is most likely to resolve the incident.
In other words, the Zenduty platform centralizes all alert management. Each team member knows what to do, where and when. It’s even possible to use customized, data-driven on-call rotations. This allows your team to provide 24/7 operational coverage. No major incident is left out of your scope.
Your company perfectly meets customer expectations and improves its brand image.
Secret's take about Zenduty
As a copywriter specialized in the tech industry, I've dealt with my fair share of SaaS software. Sure, some services offer bells and whistles that look really cool at first glance, but when push comes to shove, what really matters is how effective and user-friendly the platform is. This is where Zenduty comes in, and it comes out swinging! 🥊
Zenduty is an incident management platform designed to help businesses effectively manage and respond to incidents, ensuring uninterrupted service and minimizing downtime 📉 It provides a comprehensive set of features and tools that enable companies to detect, analyze, and resolve incidents in real-time. Zenduty empowers businesses to streamline their incident management processes and deliver reliable and efficient services 🙌
Zenduty is a powerful incident management platform that offers businesses the tools they need to effectively handle and resolve incidents 💪 It caters to a wide range of businesses, including IT teams, SaaS providers, and service-oriented organizations, providing them with a centralized platform to manage and track incidents. Zenduty's intelligent alerting, incident escalation, and collaboration features make it easy for businesses to respond quickly to incidents, minimize downtime, and ensure customer satisfaction. By using Zenduty, businesses can streamline their incident management workflows, improve response times, and enhance the overall reliability of their services 🚀
Zenduty offers flexible pricing plans tailored to meet the needs of different businesses and incident management requirements. Whether you're a small team or an enterprise, Zenduty has pricing options that align with your specific needs. Get $3,500 in Zenduty credits with Secret and save for your business! 💸- More details about Zenduty's pricings
Top alternatives to Zenduty's incident management software include PagerDuty, VictorOps, Opsgenie, and Squadcast. Discover great offers for these types of tools and more on Secret to start saving! 🔔
Customer Success Manager
$3,500 in credits
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What is Zenduty used for?Zenduty is a powerful tool for small businesses, providing a comprehensive solution for incident and alert management. It streamlines operations by centralizing alerts, allowing teams to quickly identify live services, pinpoint issues, and delegate tasks to the most suitable employee. This real-time information flow enhances efficiency and ensures no major incident goes unnoticed. For example, a small e-commerce business can use Zenduty to monitor their website's uptime and immediately alert the relevant team member if any downtime occurs. This 24/7 coverage not only improves response times but also boosts customer satisfaction and the company's reputation.
Phone call & SMS alerts
Email, Slack and Teams alerts
On call scheduling
/ user / month
/ user / month
Unlimited SMS/phone call alerts
Advanced alert routing rules
Role based access control
Incident command system
/ user / month
Priority live support
Dedicated account manager
Build reliability into your entire production operation
Reliable, silent and relevant alerts
Team members affected by the incident are accurately alerted via various channels such as: SMS, email, Android or iOS smartphones, Slack or Microsoft Teams. All means are good to react quickly to incidents.
Put fluidity and cutting-edge technology to work for your business and deploy optimal incident response procedures. Incidents are resolved faster through efficient task delegation and collaborative triage.
A community forum
Join an active and knowledgeable community of DevOps/SRE experts. You can ask all your questions to improve your team’s performance. Take advantage of this forum to co-build a knowledge base on reliability.
Collaborative incident management
Zenduty's frictionless response feature allows you to deploy the optimal incident response procedures and resolve incidents 60% faster. Efficient task delegation, collaborative triage, and integrations with your existing tools make resolving incidents a breeze.
A complete and ergonomic dashboard
Take advantage of a customizable dashboard. You can then observe the operational health of your organization with a detailed view. This view allows you to respond to incidents 90% faster and resolve them 60% faster.
With native integrations, Zenduty seamlessly works with all your business tools for an effortless monitoring experience. Whether you use application performance monitoring, log monitoring, error monitoring, or ITSM applications - it's all covered.
Leverage Zenduty's complete and ergonomic dashboard to monitor the operational health of your organization in real-time and respond up to 90% faster. Get detailed insights at a glance, customize your dashboard, and stay in control - all from a single pane of glass.
Zenduty: Pros & Cons
Numerous integrations: Zenduty offers over 100 native software integrations
Various notification channels: You can receive incident alerts via email, SMS, phone, Slack and Microsoft Teams
For all types of companies: This incident management tool is suitable for SMEs and large companies
Limited escalation option: Options are only up and down, even after reassignment
Mobile alerts: There is a lack of alerts on mobile phones. It is necessary to configure phone calls, SMS or email
Why is Zenduty better than other Application Monitoring software?
Zenduty is better at support than Tableau: 4.6 vs 4.0
Zenduty is easier to use than Tableau: 4.5 vs 4.0
Zenduty is better at support than Freshservice: 4.6 vs 4.5
Zenduty is better at customer service than Slack: 4.6 vs 4.5