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6 Best Alternatives to Zendesk in March 2023

Alternatives & Competitors to Zendesk

  1. 1. HubSpot
  2. 2. Intercom
  3. 3. EngageBay
  4. 4. Freshdesk
  5. 5. Freshchat
  6. 6. LiveAgent

Here are competitors or alternatives to Zendesk and other similar CRM software. You need to consider some important factors when choosing the right tool for your business that's similar to Zendesk, like the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zendesk that meets the needs of your business. To help you compare each service and choose the right solution, we have put together a list of the best competitors of Zendesk like: HubSpot, Intercom, EngageBay or Freshdesk.

List of Alternatives to Zendesk

From CRM tools, we have selected the best alternatives to Zendesk based on reviews for each solution and similarities with Zendesk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo hubspot

1. HubSpot
CRM Call Centers Customer Support Email Marketing Growth Marketing Marketing Automation

Description

CRM, marketing automation & customer service software suite

Best features

  • - Reporting and analytics

  • - Content management

  • - Integrations and API

  • - Automation and worklows

HubSpot compared to Zendesk

HubSpot has more positive reviews than Zendesk: 94 vs 87

HubSpot is better at support than Zendesk: 4.6 vs 4.1

HubSpot is more suitable for small businesses thanks to its good value for money than Zendesk: 4.4 vs 4.2

Zendesk is more versatile than HubSpot: 110 vs 96

HubSpot: Pros & Cons

All-in-one solution: HubSpot’s suite integrates CRM, marketing and sales features
Free features: HubSpot’s Core CRM tool is available for free
Customization: The platform allows you to customize many elements to suit your business and sales processes
Pricing plans: From one plan to another, the price difference can be significant
Integration fees: These fees are in addition to the monthly fees and can be expensive
Marketing Automation : Deploying workflows can be time consuming and complex

Popular

2 deals available - 90% off for 1 year (up to $7,000)
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logo intercom

2. Intercom
CRM Customer Support Marketing Automation

Description

Strengthen relationships with your customers with an online messaging system.

Best features

  • - Collaborate with your team

  • - Automate conversations

  • - Chat with your customers in real time

  • - Access data to personalize customer conversations

  • - Easily onboard new customers

Intercom compared to Zendesk

Intercom has better positive reviews compared to Zendesk: 91 vs 87

Intercom is better at customer service than Zendesk: 4.6 vs 4.1

Zendesk is more suitable for small businesses thanks to its good value for money than Intercom: 4.2 vs 4.1

Intercom is more versatile than Zendesk: 160 vs 110

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Intercom pricing

Starter

$74 / month
95% off on the Advanced Intercom features and on the Early Stage Academy (up to $1,132)
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logo engagebay

3. EngageBay
CRM Customer Support Marketing Automation

Description

All-in-one marketing, sales and support software

Best features

  • - Improve customer relationship with a CRM

  • - Automate marketing tasks

  • - Provide efficient and quick support

  • - Improve customer satisfaction

  • - Integrations

EngageBay: Pros & Cons

All-in-one: This marketing software brings together all useful features related to sales, automation, customer service, etc. This saves companies time and money
Interface: The tool is user-friendly and easy to use
Customer service: Support is available and efficient
Integration: A few are missing
Price: The cost is high for a small business
Complexity: Some advanced services require learning

EngageBay pricing

Free

Basic

$15 / user / month

Growth

$50 / user / month

Pro

$100 / user / month
6 months free on All-in-One Growth Plan (up to $180)
Get deal
logo freshdesk

4. Freshdesk
Customer Support

Description

Customer service software to optimize your client communication

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk compared to Zendesk

Freshdesk has better positive reviews compared to Zendesk: 100 vs 87

Freshdesk is better at customer service than Zendesk: 5.0 vs 4.1

Zendesk is better at value for money than Freshdesk: 4.2 vs 0.1

Zendesk is more versatile than Freshdesk: 110 vs 33

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Analysis limitations: The information on transactions is limited
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn

Freshdesk pricing

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the first year (up to $100,000)
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logo freshchat

5. Freshchat
Customer Support

Description

A centralized and optimized messaging service

Best features

  • - Respond quickly to customer requests with the chatbot

  • - Communicate in 33+ languages

  • - Communicate with customers via your various messaging apps

  • - Optimize team management

  • - Get real-time performance reports

  • - Boost your team's productivity

Freshchat: Pros & Cons

Ease of use: The interface is easy to learn and intuitive
Features: The online chat software offers many advanced services and can be easily integrated with other tools
Customization: The chat window can be modified according to your needs and desires
Price: The software is more expensive than most of its competitors
Mobile: The mobile experience is less conclusive than the desktop version
Missing integrations: Some users need specific integrations that are not present

Freshchat pricing

Free

Growth

$15 / user / month

Pro

$40 / user / month

Enterprise

$70 / user / month
90% off the first year (up to $100,000)
Get deal
logo liveagent

6. LiveAgent
Call Centers Customer Support

Description

Customer support software

Best features

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Boost the efficiency of your FAQ

  • - Create a customer community

LiveAgent pricing

Free

Ticket

$15 / user / month

Ticket+Chat

$29 / user / month

All-inclusive

$49 / user / month
$120 credits on any plan (up to $120)
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