General information about Yext
Information is central to delivering a satisfying customer experience today. Consumers want to find the information they are looking for in a fast and relevant way. Beyond search engines, information is strategic on every channel: website, app, mapping services, voice assistants, or social networks. However, ensuring a search experience worthy of the name across all these channels is a complex process.
Fortunately, Yext is the perfect solution to meet your business needs. This SaaS-based software brings together modern and innovative search solutions. Whatever your sector of activity (hotels, ecommerce, restaurants, retail, health, etc.), Yext is able to answer your users’ questions.
On an online store, customers will be able to easily find the ideal product. Yext search is also adapted to improve the conversion rate via SEO landing pages tailored for visibility and performance. Yext Answers allows you to integrate directly on your website a search engine able to understand natural language and to bring complete and precise answers to your customers.
Finally, Yext also makes your life easier! Indeed, it is able to help you improve your online reputation via the reputation management solution. The latter allows you to find the customer reviews in a few seconds. You can then respond to your customers quickly and effortlessly.
Secret's take about Yext
I often wonder if search engines secretly judge me based on my weird and random search queries 🤔 But, how am I supposed to know if a parrot can rap like Kanye or Drake 🦜🎤 or what would happen if everyone in the world simultaneously jumped in the air? 🌍🤸♂️
Yext is a SaaS software that specializes in digital knowledge management 🌐 It provides you with a platform that helps you manage your online information across various search engines, maps, apps, directories and social media platforms. Yext’s Knowledge Engine allows you to take control and update your brand information, such as contact details, hours of operations and product offerings, across multiple online platforms from a single centralized dashboard 💼 You can ensure accuracy and consistency when it comes to your digital information, making it easier for your potential customers to find your business through online searches. Optimize your online presence and drive more foot traffic to your website 🚦
Yext is a great search solution that is suitable for a wide range of businesses across different industries 👍 E-commerce stores, in particular, can benefit from Yext to ensure up-to-date information about their store and product availability. The tool’s centralized dashboard allows you to update your brand’s information in real-time, ensuring customers receive consistent information when searching for your company 🔍 The SaaS platform also offers additional useful features such as review monitoring and analytics, which can provide valuable insights into your business’s online presence and customer feedback. Take back the control of your digital knowledge management with Yext and improve your customers’ online engagements! 📊
Yext has 4 different pricing plans availabel for you to choose from and correct your business listings across different online platforms. Get started on Yext with $35,000 in credits with Secret and save! 💰- More details about Yext's pricings
Top alternatives to Yext’s digital knowledge management platform include Chatmeter, Reputation, Vendasta and Birdeye. Discover great deals for these types of tools and more on Secret to start saving! 💻- More alternatives to Yext
Customer Success Manager
Unlock our Yext deal and access $35,000 credits, saving you up to $35000 for your startup. There are over 310+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Yext promo codes, coupons and credits valid in December 2023.
What is Yext used for?Yext is a versatile SaaS-based software that enhances customer experience by improving search functionality across various channels. It's particularly beneficial for small businesses, as it streamlines the process of information retrieval, making it faster and more relevant. For instance, an online boutique can use Yext to help customers quickly find their desired products, thereby boosting sales. It also improves SEO, creating landing pages that drive traffic and increase conversions. Moreover, Yext's reputation management feature allows businesses to promptly respond to customer reviews, enhancing their online reputation. In essence, Yext is a comprehensive tool for improving customer interaction and business performance.
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An ideal software solution for customer experience optimization
Give your customers a premium experience
Through on-site search, ecommerce search, local listings, or public information management, you provide your customers with the relevant and quality information they are looking for, anywhere, anytime.
Reputation management and engagement
With Yext, managing your brand's reputation becomes more effortless than ever. Gather and respond to customer reviews and feedback across different platforms from a centralized dashboard. This ensures you maintain a positive brand image and engage directly with your customer base, addressing their concerns and queries.
Consistent information across the web
Inconsistencies in your business details across various platforms can confuse customers and hurt your brand’s credibility. Yext ensures that your business information—be it your address, phone number, operating hours, or any other detail—is accurate and consistent everywhere, from social media to directory listings.
Insights and performance analytics
Deep dive into actionable insights with Yext's advanced analytics suite. Monitor how customers interact with your brand online, from search queries to click-through rates. This data aids in refining your marketing strategies and in understanding what content resonates best with your audience, giving you a competitive edge.
Connect Yext to all essential tools and services
Yext Knowledge Network connects the Yext platform to more than 100 digital services, including Apple, Alexa, or TripAdvisor. App Directory connects your tools such as Zendesk, Google Data Studio, or WordPress to the platform. These numerous integrations facilitate your work and make the various actions more fluid.
Improve the efficiency of your business
Search is strategic to your business. Creating local pages optimized for search, managing customer reviews, and tracking customer information via analytics reports are all essential data to optimize your business process.
Benefit from a state-of-the-art platform
Yext’s artificial intelligence search understands natural language because it is built on a powerful knowledge graph and powered by several optimized algorithms. This makes it easy for you to take advantage of the latest AI advances.
Customize Yext to your own needs
The platform provides SDKs, APIs, and robust documentation to allow your development team to customize Yext. They can then design a custom search experience created specifically for your business.
Yext: Pros & Cons
Functionality: You can check the consistency and the update of your online information, as well as your reputation
Evolution: Improvements and updates are constant
Centralization: The platform gathers and manages all your company’s information
Customer service: Support can be time consuming and inefficient
Pricing: Depending on the services chosen, the cost can be high
Complexity: Some features are difficult to understand and this can make it difficult to get good results
Why is Yext better than other Customer Support software?
Yext has more options than Moz: 135 vs 50
Yext is better at number of features than Soci: 135 vs 60
Yext has more features than Reviewtrackers: 135 vs 97
Yext is more versatile than Algolia: 135 vs 23
Yext has more options than Semrush: 135 vs 102
Yext is better at number of features than Moz local: 135 vs 12
Yext is easier to use than HubSpot: 4.5 vs 4.4
Yext has more features than HubSpot: 135 vs 62