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Feedback the visually easy way

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Your customers’ experiences are important in your business development. Userback provides all the tools you need to simplify your customer feedback collection and make the necessary changes to improve their journeys.

General information about Userback

Are you and your team getting lost in your email campaigns and customer feedback spreadsheets? Userback helps you organize your feedback collected from customers directly from your website or application. 

Improve your customer experience using Userback’s Customer Satisfaction Tool. Your customers have more options when it comes to leaving feedback on your website: video or annotated photos. Even collaborate with your customers through comments and notifications to make sure you get all the necessary and vital details of their feedback. 

You and your team can manage multiple projects in Userback’s dashboard. Add comments, tags, and statuses to each of the different feedback you receive. There is no more confusion between the multiple email threads and campaigns that were sent out. Teams can respond more quickly and efficiently, meaning customer satisfaction is likely to increase.

Userback can be easily integrated with your choice of project management or bug tracking tools for different functions. Tools like Slack and Intercom can be integrated to trigger notifications directly from Userback. Other tools like ClickUp, Monday and Zendesk allow you to manage your customer feedback and create tickets, reports, and more.

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Secret's take about Userback

Have you ever asked a Magic 8 Ball a question? 🎱 Each time, I seem to get “ask again later” as a response, even questions with obvious answers like “will I ever become a morning person?” Even the Magic 8 Ball should be aware of the struggle to not hit snooze on that alarm I want to fling at the wall every morning! ⏰

What is Userback?

Userback is a SaaS platform that gives you all the tools necessary to streamline the collection and management of your user feedback and bug reports 💬 Gather input from your customers, website visitors or internal stakeholders concerning various aspects of your digital product, website or project. Userback allows your users to capture visual feedback in the form of screenshots, screen recordings and comments, meaning there is effective communication regarding their observations, suggestions or reports with precise visual context 📷 This tool facilitates your feedback collection process, empowering you to not only improve your digital product or site based on real-time input from your own users, but also enhance your customers’ product & user experiences. It’s time to know what your users think, the visual way👥

Our opinion about Userback:

Userback is a valuable feedback management platform for teams working on web development, design and other digital products 🌟 The ability to capture feedback through annotated screenshots and screen recordings helps your teams better understand the feedback and gives them the power to address the issues or make the necessary improvements quickly. This SaaS tool’s collaboration feature enhances your team’s collaboration and workflow further through seamless coordination and tracking of feedback-related tasks in one place 🤝 What’s more, Userback integrates with your favorite project management, collaboration and communication tools, like Slack, Asana and GitHub. Userback also gives a sense of community through the Feedback Portal feature, allowing your customers to be sure that the issues they reported have been addressed. Take the guesswork out of your customer feedback and know exactly where to go next!

Userback Pricing:

Userback has 3 different pricing plans available for you to choose from and all depending on the number of users, projects and other features you may need. Get 50% off any of Userback’s annual plans with Secret and save up to $1302 for your startup! 💰

- More details about Userback's pricings
Best Userback alternatives:

Top alternatives to Userback’s feedback management platform include Marker.io, Usersnap, BugHerd and Instabug. Discover great deals for these types of tools and more on Secret to start saving! 🔍💡

- More alternatives to Userback
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Mary O'Brien

Customer Success Manager

1 deal available for Userback
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1 deal available for Userback

Up to $1302 in savings

50% off any annual plan

Deal selected

50% off any annual plan

50% off any annual plan

Unlock our Userback deal and access 50% off any annual plan, saving you up to $1302 for your startup. There are over 310+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Userback promo codes, coupons and credits valid in December 2023.

What is Userback used for?

Userback is a powerful tool for small businesses, streamlining customer feedback management. Instead of juggling multiple email campaigns and spreadsheets, teams can centralize feedback directly from their website or app. For example, a small e-commerce business can use Userback to collect and organize customer reviews about their products. Customers can leave detailed feedback through video or annotated photos, enhancing the quality of the feedback received. The software also integrates with project management tools like Slack and ClickUp, allowing for efficient response to customer concerns. This leads to improved customer satisfaction and ultimately, business growth.

Userback pricing



/ month

10 users

5 projects

Feedback portal

Workflow customization



/ month

15 users

15 projects

Session replays

Developer tools



/ month

25 users

25 projects


Invoice payment

Userback features

Userback is not only a suitable tool to organize and visualize your customer feedback. It allows you to use that feedback to your advantage to debug and improve your website or application easily. See what your customers have to say.

  • Personalization

    Personalize and brand your tools to encourage your customers to leave their feedback. Branding not only represents your company but also improves your customer relationships with a brand they can count on.

  • Granular feedback

    Userback allows your customers to provide specific feedback on elements of your website or application. They can annotate specific areas and leave text comments, giving you a clearer understanding of what needs improvement.

  • Easy-to-use

    Userback requires no browser extension or complicated set-up process. It's a simple and intuitive tool that allows your customers to leave video feedback with ease, saving you and your customers time.

  • Custom branding

    Userback allows you to personalize and brand your feedback tools to match your company's branding. This not only makes your feedback tools more visually appealing but also builds trust with your customers who can recognize and rely on your brand.

  • A voice for your customers

    Userback lets your customers leave video feedback where you can see exactly what they see. This not only saves you time but also your customers - no more lengthy emails detailing their feedback or the problems they experience. And the best part is no browser extension is needed, customers simply record and submit their video.

  • Faster debugging

    Customer feedback videos and session replays allow you to identify any bugs quickly. You will know exactly where the problem comes from, saving you time and effort, and making sure your website or application is performing at its best. 

  • Integration

    Userback can be integrated into your existing workflow, allowing you to seamlessly incorporate customer feedback into your development process. It integrates with popular platforms like Trello, Asana, and Slack, helping you manage and prioritize feedback with ease.

Userback: Pros & Cons


  • Easy to use: The tool is easy to learn
  • Software integrations: The platform offers numerous third-party integrations with project management tools
  • Collaborative work: Sharing comments via videos and screenshots is relevant


  • Full-page screenshots: Full-page screenshots are not possible
  • No white label: The platform does not offer a white label solution
  • Number of users: Customer accounts count towards the total number of users

Why is Userback better than other Customer Experience software?

Userback has better positive reviews compared to GitHub: 99 vs 98

Userback is better at customer service than GitHub: 5.0 vs 4.4

Userback has better positive reviews than Hotjar: 99 vs 97

Userback is better at customer support than Hotjar: 5.0 vs 4.5

Userback has more positive reviews than Jira: 99 vs 90

Userback is better at support than Jira: 5.0 vs 4.0

Userback is a better solution based on percentage of positive reviews than ClickUp: 99 vs 96

Userback is a better solution for customer support than ClickUp: 5.0 vs 4.8

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