General information about SurveySparrow
To deploy a successful marketing campaign, reach your customers and increase conversion rates and sales volume, omnichannel is a must. Indeed, it is necessary to engage customers on a wide range of channels. To improve the experience across all these touch points, you need to increase your customer knowledge.
To meet this challenge, SurveySparrow offers you the ability to create surveys to gather this valuable information. By analyzing the responses and understanding your customers’ needs and wants, you can identify underlying patterns, predict trends, and drive your strategy more effectively.
Customer experience, product experience and employee experience, the SaaS SurveySparrow tool allows you to fine-tune them all. It allows you to improve the fluidity of your relationships with your customers, your employees and your partners, to improve both your reputation and the performance of your company.
One of the major advantages of this online solution is its versatility. Industries as diverse as healthcare, education, hospitality and travel or agencies can take full advantage of this tool.
With more than 100,000 customers in over 149 countries, SurveySparrow has become a major player in satisfaction and other types of surveys. SurveySparrow has been recognized as a Leader Winter 2021 and Top 100 Fastest Growing Products by G2.
In addition, major brands have created better experiences through this recognized platform. This is the case for Xerox, Honda, Opera and Exin. Godrej Consumer Products, for example, is an emerging market leader in the personal and household care segment. It uses SurveySparrow to survey its employees to improve their journey. The tool has achieved a 90% survey completion rate. So this all-in-one platform can help you make a difference in your internal or external relationships.
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Deliver an unforgettable experience
Enjoy an all-in-one platform
SurveySparrow centralizes all your needs. Whatever your industry, it provides you with powerful, secure solutions that are tailored to your business needs: satisfaction surveys, polls, forms, or video surveys - anything is possible.
Deliver a superior customer experience
Optimize all touch points in the customer journey. Be proactive and exceed your customers’ expectations by delivering a superior customer experience. Improve customer satisfaction and retention through qualitative surveys.
Improve product quality
Carefully gather customer feedback on your products and services. Develop relevant solutions, stimulate product usage and build long-term customer loyalty. From market analysis to feedback tracking, gain efficiency.
Engage and stimulate your employees
Engage your employees with engaging surveys via recruitment and pre-hire surveys as well as 360-degree employee evaluations. With this feedback, improve productivity and develop a successful corporate culture.
Integrate SurveySparrow into your workflow
You don’t need to change your habits. Instead, SurveySparrow software adapts to your ecosystem with native integrations. Simplify tasks and optimize workflows by connecting HubSpot, Salesforce, MailChimp or Slack.
SurveySparrow: Pros & Cons
User-friendly interface: Easy to learn and enjoy
Pricing plans: Survey platform plans are inexpensive and allow for flexibility
Data richness: Information can be accessed through custom views and filters
Email marketing: The all-in-one tool does not have such features
Customer support: Support is only available via chat. In addition, the response time to requests is relatively long.
SurveySparrow chat: The chat theme does not support multi-line responses