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6 Best Alternatives to Salesforce Essentials in January 2023

Alternatives & Competitors to Salesforce Essentials

  1. 1. HubSpot
  2. 2. Zendesk
  3. 3. Pipedrive
  4. 4. HubSpot
  5. 5. Freshsales Suite
  6. 6. EngageBay

Here are competitors or alternatives to Salesforce Essentials and other similar CRM software. You need to consider some important factors when choosing the right tool for your business that's similar to Salesforce Essentials, like the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Salesforce Essentials that meets the needs of your business. To help you compare each service and choose the right solution, we have put together a list of the best competitors of Salesforce Essentials like: HubSpot, Zendesk, Pipedrive or HubSpot.

List of Alternatives to Salesforce Essentials

From CRM tools, we have selected the best alternatives to Salesforce Essentials based on reviews for each solution and similarities with Salesforce Essentials. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo hubspot

1. HubSpot
CRM Call Centers Customer Support Email Marketing Growth Marketing Marketing Automation

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

Best features

  • - Reporting and analytics

  • - Content management

  • - Integrations and API

  • - Automation and worklows

HubSpot compared to Salesforce Essentials

HubSpot is a better solution based on percentage of positive reviews than Salesforce Essentials: 94 vs 87

HubSpot is a better solution for customer support than Salesforce Essentials: 4.6 vs 4.1

HubSpot is easier to set up than Salesforce Essentials: 4.6 vs 4.1

HubSpot is more suitable for small businesses thanks to its good value for money than Salesforce Essentials: 4.4 vs 4.0

HubSpot has more features than Salesforce Essentials: 96 vs 85

HubSpot: Pros & Cons

All-in-one solution: HubSpot’s suite integrates CRM, marketing and sales features
Free features: HubSpot’s Core CRM tool is available for free
Customization: The platform allows you to customize many elements to suit your business and sales processes
Pricing plans: From one plan to another, the price difference can be significant
Integration fees: These fees are in addition to the monthly fees and can be expensive
Marketing Automation : Deploying workflows can be time consuming and complex
90% off for 1 year
Get deal
Eligibility questions

All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.

logo zendesk

2. Zendesk
CRM Call Centers Customer Support Marketing Automation

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Best features

  • - Be available for your customers

  • - Boost your teams' efficiency

  • - Access your company's data

Zendesk compared to Salesforce Essentials

Zendesk is easy to use compared to Salesforce Essentials: 4.6 vs 4.1

Zendesk pricing plans are more competitive than Salesforce Essentials: 4.2 vs 4.0

Zendesk is better at number of features than Salesforce Essentials: 110 vs 85

Zendesk: Pros & Cons

Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Unified workspace: Every employee finds customer information quickly and efficiently
Customization: The tool’s customization features are limited
Pricing: Customer support platform pricing plans are quite expensive
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
6 months free of both Zendesk Suite and Sales CRM (any edition) + 15% off for 12 months
Get deal
Eligibility questions

All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.

logo pipedrive

3. Pipedrive
CRM

Description

Pipedrive is the easy to install and use CRM software that will allow your sales team to save time and stay focused on their activities to make more sales.

Best features

  • - Manage your prospects efficiently

  • - Track your teams' communications

  • - Insights and reports

  • - Automate your tasks

Pipedrive: Pros & Cons

Affordable pricing plan: The pricing offered by the prospecting software is affordable
Customization: From API to sales pipelines, customization is at the heart of the experience
Automation features: Pipedrive CRM software offers powerful workflow automations
Software integrations: Pipedrive does not offer integrations with SAP or Oracle
Custom fields: The number of custom fields is limited on all plans except the Enterprise plan
Customer support: Telephone support is only available in the highest price plan

Pipedrive pricing

Essential

$20 / user / month

Advanced

$36 / user / month

Professional

$63 / user / month

Business

$125 / user / month
30% discount for 12 months
Get deal
Eligibility questions

All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.

logo hubspot

4. HubSpot
CRM Call Centers Customer Support Email Marketing Growth Marketing Marketing Automation

Description

The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.

Best features

  • - Reporting and analytics

  • - Content management

  • - Integrations and API

  • - Automation and worklows

HubSpot compared to Salesforce Essentials

HubSpot has more positive reviews than Salesforce Essentials: 94 vs 87

HubSpot is better at support than Salesforce Essentials: 4.6 vs 4.1

HubSpot is easier to use than Salesforce Essentials: 4.6 vs 4.1

HubSpot is more suitable for small businesses thanks to its good value for money than Salesforce Essentials: 4.4 vs 4.0

HubSpot has more options than Salesforce Essentials: 96 vs 85

HubSpot: Pros & Cons

All-in-one solution: HubSpot’s suite integrates CRM, marketing and sales features
Free features: HubSpot’s Core CRM tool is available for free
Customization: The platform allows you to customize many elements to suit your business and sales processes
Pricing plans: From one plan to another, the price difference can be significant
Integration fees: These fees are in addition to the monthly fees and can be expensive
Marketing Automation : Deploying workflows can be time consuming and complex
30% off for 1 year
Get deal
Eligibility questions

All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.

logo freshworks crm

5. Freshsales Suite
CRM Marketing Automation

Description

Freshsales Suite uses the power of artificial intelligence to make salespeople's jobs easier with more complete and reliable automations (lead generation, lead qualification, automated scenarios, lead scoring, etc.).

Best features

  • - Contact management

  • - Transaction management

  • - Automate sequences & workflows

  • - Reporting & Analytics

  • - Artificial intelligence

Freshsales Suite pricing

Free

Growth

$18 / user / month

Pro

$49 / user / month

Enterprise

$87 / user / month
$1,250 in credits (credits only apply on the Pro Plan)
Get deal
Eligibility questions

All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.

logo engagebay

6. EngageBay
CRM Customer Support Marketing Automation

Description

EngageBay allows you to manage the entire customer lifecycle, from prospect to loyal customer, with a single tool. This, plus all the features you need from contact management to marketing automation, to support.

Best features

  • - Improve customer relationship with a CRM

  • - Automate marketing tasks

  • - Provide efficient and quick support

  • - Improve customer satisfaction

  • - Integrations

EngageBay pricing

Free

Basic

$15 / user / month

Growth

$50 / user / month

Pro

$100 / user / month
6 months free on All-in-One Growth Plan
Get deal
Eligibility questions

All the applications are manually approved by our Customer Success Team. If you have questions about our application process, please send us an e-mail at applications@joinsecret.com.