General information about LiveChat
The LiveChat platform lets you deploy an online chat solution on your website. Thanks to this software tool, you can respond to customer queries as quickly as possible.
With LiveChat’s customer support software, you can significantly improve customer satisfaction. As soon as a customer wants to contact you, all they have to do is send you a message via live chat. You can then reply directly in the application in a matter of seconds. To save time, you can use saved response templates, which are ideal for providing a fast, quality response to users’ most frequent queries.
LiveChat supports your business growth. This solution saves you time while enabling you to acquire, convert and retain customers via your website.
A range of relevant features make LiveChat the ideal chat software for your startup. For a start, you can view what your user is writing before they send their query. This allows you to be proactive and respond faster to their request. Various elements such as buttons, predefined response choices, product recommendations and an appointment scheduling option complete the LiveChat chat.
Renowned companies such as McDonald’s, Mercedes-Benz, Adobe, Unilever and PayPal use the LiveChat solution on a daily basis to engage and retain their customers.
You can take advantage of Secret’s discount coupon to discover the chat support platform in the best conditions.
Secret's take about LiveChat
Some support agents are trained in advanced ninja typing techniques. Blink and *boom* your issue is solved. Plus, there’s no such thing as a silly question, including “Can I order a pizza from my computer using Ctrl+P?”… The answer if you’re wondering: Not yet 😉🍕
LiveChat is a customer service and live chat software that gives you the power to engage with your website users in real-time and ensure high customer satisfaction. Integrate a live chat widget into your website so your visitors can ask questions as they explore your business and provide instant responses to their FAQs thanks to the automated interactions that you create. As well as providing top-notch support, you can also manage and organize your tickets efficiently for your team to collaborate on, and also have a complete view on your users’ behaviors, chat history and sources so you can tailor your communication approach accordingly. Streamline your customer interactions and improve communication between your business and users with LiveChat’s platform to build ever-lasting relationships for your growing startup 💬👥🚀
LiveChat is a reliable customer support software that many startups and businesses across different industries use to nurture their customers and provide them with high-quality assistance. LiveChat’s platform can be customized to suit your needs, whether you are in industries like ecommerce, finance, education, travel or forex. You have all the tools you need to turn your website traffic into actual sales, from real-time interaction with prospective buyers to personalized greetings to finding out more about who or where your customers are. LiveChat’s tool even integrates with your favorite SaaS software, like Shopify, Squarespace, Mailchimp and HubSpot. It’s time to optimize your support strategies with a flexible and scalable software that supports business growth 🌟
LiveChat has 4 different pricing plans available for you to choose from when it comes to providing great support to your customers. Each plan has the features your business needs, like different supported channels, chat and monitoring, ticketing systems, and reports. Get $150 in credits for LiveChat’s plans with Secret and save! 💰💡
- More details about LiveChat's pricingsTop alternatives to LiveChat’s customer service and LiveChat software include Zendesk, Intercom, Freshchat and LiveAgent. Discover great deals for these tools and many more on Secret to start saving! 💯✨
- More alternatives to LiveChat
Mary O'Brien
Customer Success Manager
$150 credits (Team, Business and Enterprise Plans)
Unlock our LiveChat deal and access $150 credits (Team, Business and Enterprise Plans), saving your startup up to $150. Secret offers 280+ verified deals and discounts on top SaaS software and apps for your small business to grow. Don't wait! Take advantage of our LiveChat promotional offer and coupon this September 2023.
LiveChat pricing
Enterprise
Contact sales
Product training
Software engineer support
Security assistance
HIPAA Compliance
Starter
$20
/ user / month
60day chat history
Basic widget customization
Ticketing system
Data security
Team
$41
/ user / month
Unlimited chat history
Full widget customization
Automated greetings
Basic reporting
Business
$59
/ user / month
Automated greetings
Advanced reporting
Agent groups
Multiple brandings
LiveChat features
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Optimize customer service performance
Create and manage tickets from the platform when the question cannot be resolved immediately by chat: categorize them so that the right agents can answer them.
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Manage teams
Define groups of agents so that each one can handle requests that match their skills. Set up the number of requests they can handle simultaneously as well as the times they can be called upon.
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Contact your prospects from multiple channels
Respond to requests from your website, your application, or via SMS, Whatsapp or Facebook thanks to the many LiveChat integrations.
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Access reports on your agents and their performance
Find out how many chats your agents handle, how many missed chats, user satisfaction, response time, chat duration and more.
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Secure your data
Connections to LiveChat are encrypted to ensure the security of agent and user data. You can also block spammers.
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Set up optimized and customized chats
Personalize chat and provide your users with quick responses, thanks to saved and predefined answers. Send them documents if needed, and keep track of all your conversations for more personalized responses.
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Boost user engagement
Create a chat that calls out to your visitors and ask them to fill out a form to get their contact information immediately. Centralize all their information in the tool.
LiveChat: Pros & Cons
Pros
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Customization features: The solution offers a high level of customization
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Software integrations: The Livechat platform has over 200 integrations
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Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Cons
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Message reception: There may be some delay in receiving messages in the chat
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Spell check: Automatic spell check of agents would be a plus
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Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
