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LiveAgent

Customer support software

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With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

General information about LiveAgent

The LiveAgent platform is an all-in-one customer support solution. By using this powerful tool, your startup can increase its responsiveness, provide quality answers and satisfy its customers.


What if you had a software solution that enabled you to respond to customer needs across all channels? What if this platform integrated a self-service knowledge base, live chat, call center software, an advanced ticketing system and a system for responding to followers on your social networks? Well, LiveAgent brings all these features together in a single online platform.


The LiveAgent HelpDesk solution gives your startup an omnichannel customer service platform. With over 150 functions, this tool is just what you need to get your business off the ground. Thanks to it, you can save time, respond to customer requests across all your marketing channels, and enhance your brand image.


What’s more, it’s easy to connect LiveAgent to your existing workflows, as it supports a wide range of integrations with third-party software, including WordPress, Shopify, Prestashop, Zapier and MailChimp.


Leading companies and organizations rely on LiveAgent to manage their customer support. These include Forbes, Airbus, Slido, Nascar, eSky and the University of Southern California.


By taking advantage of Secret’s promotional offer, you can start using LiveAgent today with a discount on the software.

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Secret's take about LiveAgent

Customer support teams can sometimes resemble The Avengers, solving one ticket at a time 💬 with the ultimate goal of handling customer requests gracefully like Thor wields his hammer while also providing some witty banter like Iron Man. Some teams even have a super cool, secret handshake 🤝 (a power of its own) 💪

What is LiveAgent?

LiveAgent is a customer support and help desk platform that provides you with comprehensive features and tools for you to effectively manage your customer support 📞 Centralize all your customer interactions from the various different channels you and your teams use, like email, live chat, phone and social media. Your support agents can reply to all customer messages from one single interface where you also have full visibility over customer feedback, satisfaction, your team performance and more key metrics. Your customer queries can be effectively organized, assigned and tracked thanks to LiveAgent’s ticket management system. This tool helps to improve your team’s response efficiency, including the integration of a knowledge base for FAQs, and ensures optimal customer satisfaction from excellent customer service 🌟📊

Our opinion about LiveAgent:

LiveAgent is a great customer service solution for all types of businesses, whether you are an enterprise, startup, SMB, agency or another company. This SaaS tool has all the necessary features for you to streamline your customer support process and optimize the flow of your daily tasks. A unified inbox, live chat functionality, ticket management and automation tools plus the ability to handle multiple different communication channels in one place are just some of the key aspects of LiveAgent 💌 What’s more, LiveAgent can be integrated with your favorite SaaS tools to extend your customer satisfaction, including Shopify, Mailchimp, Pipedrive and Slack. And that’s not all: LiveAgent has great resources available to you to get the most out of your experience, like the Academy, templates to get started, webinars, a blog and checklists 📚✅

LiveAgent Pricing:

LiveAgent has 4 different pricing plans available for you to choose from, depending on the needs of your startup. Get $120 in credits for any of LiveAgent’s plans with Secret and save! 💰💡

- More details about LiveAgent's pricings
Best LiveAgent alternatives:

Top alternatives to LiveAgent’s customer support platform include Zendesk, Intercom, Freshdesk, LivChat and Help Scout. Discover great deals for these tools and more on Secret to start saving! 💯🔍

- More alternatives to LiveAgent
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Mary O'Brien

Customer Success Manager

1 deal available for LiveAgent
See all deals
1 deal available for LiveAgent

Up to $120 in savings

$120 credits on any plan

Deal selected

$120 credits on any plan

$120 credits on any plan

Unlock our LiveAgent deal and access $120 credits on any plan, saving you up to $120 for your startup. There are over 310+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our LiveAgent promo codes, coupons and credits valid in December 2023.

What is LiveAgent used for?

LiveAgent is a comprehensive customer support software that can revolutionize the way small businesses handle customer interactions. It's a one-stop solution, allowing businesses to manage all customer communications from various channels in one place. For instance, you can answer a client's email, respond to a social media comment, and resolve a ticket issue without switching platforms. It also includes a self-service knowledge base, reducing the time spent on common inquiries. With integrations like WordPress and Shopify, it seamlessly fits into your existing workflow. Companies like Forbes and Airbus trust LiveAgent, demonstrating its reliability and effectiveness.

LiveAgent pricing

Business

$15

/ user / month

1 incoming email account

3 outgoing email accounts

10 departments

1 live chat button

Medium

$35

/ user / month

10 incoming email accounts

10 outgoing email accounts

20 departments

Interactive voice response

Large

$59

/ user / month

40 incoming email accounts

40 outgoing email accounts

50 departments

Knowledge base

Enterprise

$85

/ user / month

100 incoming email accounts

100 outgoing email accounts

100 departments

Branding free

LiveAgent features

  • Boost the efficiency of your FAQ

    Provide a knowledge base that your users can use at any time to answer their most frequently asked questions.

  • Create a customer community

    With the customer portal, they can discuss with each other in forums to solve problems and exchange best practices, and you can also share necessary resources and information.

  • Advanced reporting

    With LiveAgent, you can track and analyze all your customer interactions to gain valuable insights about your business. You can create customized reports and dashboards to monitor key metrics, such as response time, resolution rate, and customer satisfaction. This will help you identify areas for improvement and make data-driven decisions.

  • Optimize customer request management

    LiveAgent's ticketing software allows you to access all requests from a single interface: chats, emails, calls, forums, social networks, etc.

  • Chat with your customers live

    The chat software will allow you to communicate in real time with your customers, and assign the request to the best qualified agent through automation.

  • Access a call center

    With the omnichannel and dematerialised VoIP call centre software, you will be able to exchange voice calls for a better conversion rate: transfer your calls, record them, make video calls, etc.

  • Social media integration

    LiveAgent allows you to connect all your social media accounts and manage them from one place. You can easily respond to messages, comments, and mentions in real time, which will help you improve your customer engagement.

  • Gamification

    This feature allows you to motivate your agents to provide better service and improve their productivity. You can create a friendly competition among them and reward them for achieving specific goals, such as resolving tickets faster or getting more positive ratings from customers.

LiveAgent: Pros & Cons

Pros

  • Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
  • Social networks: Integrations allow for efficient management of social channels
  • Tool monitoring: The team makes regular and relevant updates

Cons

  • Mobile application: The interface could be improved
  • Lack of integrations: Some integrations with enterprise systems are missing
  • Customization: Some users would like to have access to wider variety of themes

Why is LiveAgent better than other Customer Support software?

LiveAgent has more positive reviews than Zendesk: 97 vs 89

LiveAgent is better at support than Zendesk: 4.8 vs 4.3

LiveAgent has better positive reviews than Freshchat: 97 vs 79

LiveAgent is better at customer support than Freshchat: 4.8 vs 4.2

LiveAgent has better positive reviews compared to LiveChat: 97 vs 96

LiveAgent is better at customer service than LiveChat: 4.8 vs 4.6

LiveAgent is a better solution based on percentage of positive reviews than Zoho: 97 vs 85

LiveAgent is a better solution for customer support than Zoho: 4.8 vs 4.6

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