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5 Best Alternatives to Intercom in March 2023

Alternatives & Competitors to Intercom

  1. 1. Zendesk
  2. 2. HubSpot
  3. 3. Freshdesk
  4. 4. Freshchat
  5. 5. LiveAgent

Here are competitors or alternatives to Intercom and other similar CRM software. You need to consider some important factors when choosing the right tool for your business that's similar to Intercom, like the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Intercom that meets the needs of your business. To help you compare each service and choose the right solution, we have put together a list of the best competitors of Intercom like: Zendesk, HubSpot, Freshdesk or Freshchat.

List of Alternatives to Intercom

From CRM tools, we have selected the best alternatives to Intercom based on reviews for each solution and similarities with Intercom. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo zendesk

1. Zendesk
CRM Call Centers Customer Support Marketing Automation

Description

Create a customer success support suite that is accessible and available to your customers at all times.

Best features

  • - Be available for your customers

  • - Boost your teams' efficiency

  • - Access your company's data

Zendesk compared to Intercom

Intercom has more positive reviews than Zendesk: 91 vs 87

Intercom is better at support than Zendesk: 4.6 vs 4.1

Zendesk pricing plans are more competitive than Intercom: 4.2 vs 4.1

Intercom has more functions than Zendesk: 160 vs 110

Zendesk: Pros & Cons

Unified workspace: Every employee finds customer information quickly and efficiently
Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
6 months free of both Zendesk Suite and Sales CRM (any edition) + 15% off for 12 months (up to $50,000)
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logo hubspot

2. HubSpot
CRM Call Centers Customer Support Email Marketing Growth Marketing Marketing Automation

Description

CRM, marketing automation & customer service software suite

Best features

  • - Reporting and analytics

  • - Content management

  • - Integrations and API

  • - Automation and worklows

HubSpot compared to Intercom

HubSpot has more positive reviews than Intercom: 94 vs 91

HubSpot is more suitable for small businesses thanks to its good value for money than Intercom: 4.4 vs 4.1

Intercom is more versatile than HubSpot: 160 vs 96

HubSpot: Pros & Cons

All-in-one solution: HubSpot’s suite integrates CRM, marketing and sales features
Free features: HubSpot’s Core CRM tool is available for free
Customization: The platform allows you to customize many elements to suit your business and sales processes
Pricing plans: From one plan to another, the price difference can be significant
Integration fees: These fees are in addition to the monthly fees and can be expensive
Marketing Automation : Deploying workflows can be time consuming and complex

Popular

2 deals available - 90% off for 1 year (up to $7,000)
View the 2 deals
logo freshdesk

3. Freshdesk
Customer Support

Description

Customer service software to optimize your client communication

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk compared to Intercom

Freshdesk has better positive reviews compared to Intercom: 100 vs 91

Freshdesk is better at customer service than Intercom: 5.0 vs 4.6

Intercom is better at value for money than Freshdesk: 4.1 vs 0.1

Intercom is more versatile than Freshdesk: 160 vs 33

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Analysis limitations: The information on transactions is limited
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn

Freshdesk pricing

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the first year (up to $100,000)
Get deal
logo freshchat

4. Freshchat
Customer Support

Description

A centralized and optimized messaging service

Best features

  • - Respond quickly to customer requests with the chatbot

  • - Communicate in 33+ languages

  • - Communicate with customers via your various messaging apps

  • - Optimize team management

  • - Get real-time performance reports

  • - Boost your team's productivity

Freshchat: Pros & Cons

Ease of use: The interface is easy to learn and intuitive
Features: The online chat software offers many advanced services and can be easily integrated with other tools
Customization: The chat window can be modified according to your needs and desires
Price: The software is more expensive than most of its competitors
Mobile: The mobile experience is less conclusive than the desktop version
Missing integrations: Some users need specific integrations that are not present

Freshchat pricing

Free

Growth

$15 / user / month

Pro

$40 / user / month

Enterprise

$70 / user / month
90% off the first year (up to $100,000)
Get deal
logo liveagent

5. LiveAgent
Call Centers Customer Support

Description

Customer support software

Best features

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Boost the efficiency of your FAQ

  • - Create a customer community

LiveAgent pricing

Free

Ticket

$15 / user / month

Ticket+Chat

$29 / user / month

All-inclusive

$49 / user / month
$120 credits on any plan (up to $120)
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