Help Scout Promo Code

General information about Help Scout

Help Scout is a reference in the field of customer support. Their powerful and easy-to-use platform has helped improve customer service at companies like Slack, Zapier, Opendoor and Trello. In total, more than 12,000 companies have trusted Help Scout to meet their customers’ needs.

Focused on the startup ecosystem, Help Scout is ideal for improving customer satisfaction. This then leads to much higher renewal rates. One of its strengths is its low cost, which is an important point for startups. Deployable in minutes, it can increase productivity by an average of 52%, and it’s easy to do.

By using Help Scout, your teams can better organize themselves and collaborate more efficiently. The presence of a shared inbox and instant messaging provides your employees with the keys to quickly provide quality answers to all customer requests. At the same time, customers can find the answer to their questions themselves thanks to the knowledge base. Its use reduces the volume of assistance by 30%.

Help Scout supports the growth of startups in an efficient manner and the solution is able to support tens of millions of customers without any hitch. As a result, it is an ideal platform for ambitious companies that expect significant and continuous growth.

Help Scout features

Provide the best customer service

• Benefit from a shared inbox

  The emails received by your employees are gathered in a common inbox. These mails are then assigned to the right person to ensure that all customer requests, even the most complex ones, are handled quickly and qualitatively.

• Harness the power of chat for your customer service

  Your customers can access a chat room in a matter of moments to view automated responses. If they don’t get the answer they want, they can initiate a conversation with an advisor in a few clicks from the same location. Simple and effective.

• Optimize your service via the knowledge base

  The freely accessible knowledge base with an integrated search bar is ideal for your customers to find the information they are looking for themselves. They are satisfied because they save time and your customer service department receives fewer queries to process.

• Save time with automation

  With workflows, you can automate low-value tasks. Leverage conditional, filtering and routing to take your customer service to the next level. Then you can focus on what matters most: customer satisfaction.

• Continuously improve your processes

  The detailed reports provided by the Help Scout solution are invaluable in assessing your channel volume, busiest times or trending topics for your customers. With this valuable data, it is possible to continuously optimize your customer service.

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