logo gorgias

E-commerce helpdesk platform

1 deal available
Redeemed by 49 members

Share deal

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

General information about Gorgias

Selling a product to a customer is only the first step. Indeed, it is just as important if not more important to satisfy the customer in the long term and to keep him loyal. In fact, building customer loyalty costs your company 5 times less than prospecting!

With the Gorgias online platform, you simplify the life of your agents while significantly improving customer service performance. Automated support saves valuable time by automating repetitive and low value-added tasks. Your employees are less stressed and have more time to spend on what really matters: advising and reassuring customers.

In addition, the great thing about the software is that it turns your customer support into a profit center. Turning visitors into customers, interacting with customers before they visit your website or unlocking sales via direct chat, text and social media are just some of the advantages the platform offers.

Gorgias has also been designed specifically for online business from the start. For this reason, all industry platforms such as Shopify, ShopifyPlus and Magento work perfectly with this customer support tool.

Industry experts have given Gorgias numerous awards for its performance. For example, in 2022, this SaaS-based tool was celebrated in the categories of Best Results, Best Usability, Leader, Momentum Leader and Most Implementable.

Moreover, many companies have observed impressive results:

- 10 times growth in two years for Bokksu;

- 120 tickets managed per day and per agent for Darn Good Yarn;

- A 68% decrease in resolution time for Marine Layer.

These figures demonstrate the relevance of this software solution to help companies in their in-depth optimization of their customer support.

logo secret software deals platform

Secret's take about Gorgias

Online helpdesks: the modern-day equivalent of a Bat-Signal, summoning tech heroes to save the day from the clutches of technological chaos (’I must go, Dr. Wi-Fi is up to his old tricks again’) 🦸‍♂️💻

What is Gorgias?

Gorgias is a customer service and support platform that helps you streamline your customer interactions and support processes 💬 It is designed to provide you with a unified view of customer conversations across various communication channels, such as email, live chat, social media and phone. Gorgias offers a range of different features to enhance your customer support efficiency and productivity, like an omnichannel inbox to centralize all of your customer communications, automated responses, customer profiles and workflow automations 🚀 What’s more, Gorgias gives you precious insights into how your customer support teams perform, ticket volumes, response times and agent productivity so you can make the right decisions to improve your operations 📈

Our opinion about Gorgias:

Gorgias is a great solution that is primarily used by e-commerce business and online retailers that prioritize their customer support and interactions 🌟 The SaaS platform helps you manage your customer inquiries, order-related issues, and provide personalized support to enhance your users’ overall experiences 📞 Your support teams can also streamline their customer service operations and become more efficient in managing their customer interactions, consolidating all customer data, order history and previous interactions and automating ticket management for a more coordinated approach. Deliver a more efficient, personalized, and timely support to your customers thanks to Gorgias 👥

Gorgias Pricing:

Gorgias has 5 different pricing plans available for you to choose from, with different add-ons available for your customer service operations. Get your second and third month’s subscription with Gorgias for free with Secret and save up to $1,800! 💰

- More details about Gorgias's pricings
Best Gorgias alternatives:

Top alternatives to Gorgias’s customer support platform include Zendesk, Freshdesk, Help Scout and Intercom. Discover great offers for these tools and more on Secret to start saving! 🔍

- More alternatives to Gorgias
logo secret software deals platform

Mary O'Brien

Customer Success Manager

1 deal available for Gorgias
See all deals
1 deal available for Gorgias

Up to $1800 in savings

2nd and 3rd month's subcription free

Deal selected

2nd and 3rd month's subcription free

2nd and 3rd month's subcription free

Unlock our Gorgias deal and access 2nd and 3rd month's subcription free, saving you up to $1800 for your startup. There are over 310+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Gorgias promo codes, coupons and credits valid in December 2023.

What is Gorgias used for?

Gorgias is a powerful tool for small businesses, streamlining customer service operations and transforming support into a profit center. It automates repetitive tasks, freeing up staff to focus on providing personalized advice and reassurance to customers. The software integrates seamlessly with platforms like Shopify and Magento, making it ideal for online businesses. It has been recognized with numerous awards for its usability and results. Businesses using Gorgias have seen impressive growth and efficiency improvements, such as Bokksu's 10-fold growth in two years and Marine Layer's 68% decrease in resolution time.

Gorgias pricing


Contact sales

Custom billable tickets

Up to 500 user seats

Unlimited social media channels

Support & revenue reporting



/ month

50 billable tickets per month

3 user seats

2 social media channels

Limited integrations



/ month

300 billable tickets per month

500 user seats

2 social media channels

150 integrations



/ month

2,000 billable tickets per month

500 user seats

Unlimited social media channels

150 integrations



/ month

5,000 billable tickets per month

500 user seats

3 social media channels

150 integrations

Gorgias features

Grow your business through exceptional customer service

  • Accelerate request handling

    Your customer service becomes faster with Gorgias. By optimizing all processes related to ticket management and collaboration between different team members, you can respond to customers with unparalleled responsiveness.

  • Simplify your agents’ work

    Leverage business process automation to save agents time and improve their working conditions. Copy and paste FAQs or close tickets in a matter of moments. Your agents can then focus on the customer.

  • Benefit from numerous integrations

    Don’t change your work habits. Gorgias connects very easily with all the tools necessary for your online business, including Shopify or Magento, but also Instagram, Facebook, Aircall, Autopilot or BigCommerce.

  • Provide personalized experiences to your customers

    Gorgias integrates with your e-commerce platform and social media channels to give you all the information you need about your customers. With this data, you can provide personalized support and even upsell products to increase your revenue.

  • Provide your customers with quality answers

    Improve customer support by centralizing all your support tickets in one place. Your agents have access to all essential data during the exchange. They can modify orders, subscriptions and refunds without leaving support.

  • Turn customer support into a profit center

    Give your customers a personalized experience, answer product questions in your publications, and engage with them on social media to dramatically increase the effectiveness of your overall marketing strategy.

  • Automate your customer support

    Gorgias allows you to create custom rules and automated responses, which saves you and your agents a lot of time. Instead of answering repetitive tickets, your team can focus on providing high-quality answers to complex questions.

  • Analyze and optimize your customer support performance

    With Gorgias, you get access to detailed analytics on your support performance, such as response time, resolution time, and customer satisfaction scores. This allows you to identify areas for improvement and optimize your support strategy accordingly.

Gorgias: Pros & Cons


  • Value for money: Pricing plans are very relevant for the features offered
  • Customer support: Gorgias’ customer service is responsive and has a solid expertise
  • Ease of use: The online tool is easy to learn and fun to use


  • Ticket merge: The ticket merging feature is sometimes laborious
  • Process automation: The rules and macros engine has some limitations
  • Information update: Updating the status of the completed tickets can take some time

Why is Gorgias better than other Customer Support software?

Gorgias has more positive reviews than Salesforce Sales Cloud: 96 vs 89

Gorgias is better at support than Salesforce Sales Cloud: 4.5 vs 4.0

Gorgias has more positive reviews than Trustpilot: 96 vs 92

Gorgias is more suitable for small businesses thanks to its good value for money than Trustpilot: 4.5 vs 4.2

Gorgias has better positive reviews than Help Scout: 96 vs 95

Gorgias is better at value for money than Help Scout: 4.5 vs 4.4

Gorgias has more positive reviews than Zendesk: 96 vs 89

Gorgias is better at support than Zendesk: 4.5 vs 4.3

logo zendesk


Create a customer success support suite that is accessible and available to your customers at all times.

1 deal available

logo intercom


Strengthen relationships with your customers with an online messaging system.

1 deal available

logo freshdesk


Customer service software to optimize your client communication

1 deal available

logo freshchat


A centralized and optimized messaging service

1 deal available

logo livechat


Customer service and chat software

1 deal available

logo help scout

Help Scout

Comprehensive customer service platform

1 deal available

logo salesforce sales cloud

Salesforce Sales Cloud

Close more deals, faster
Prezi Logo

Zoho Desk

Zoho Desk: Empowering customer support excellence.

Compare Gorgias with other tools

Zendesk vs Gorgias
logo zendesk
logo gorgias