General information about Freshworks
Freshworks is an all-in-one customer engagement platform that empowers startups to deliver exceptional customer experiences and build lasting relationships. With Freshworks, you can streamline your customer support, sales, marketing, and CRM processes, all from a single, integrated platform.
The Freshworks platform offers a comprehensive suite of functionalities designed to meet the diverse needs of businesses. You can effectively manage customer interactions across multiple channels, including email, chat, phone, social media, and more, ensuring a seamless and personalized experience for your customers.
One of the key advantages of Freshworks is its unified approach to customer engagement. You can centralize all customer conversations and data in one place, enabling your team members to collaborate effectively and provide timely, consistent responses. From handling support tickets to managing sales leads and nurturing customer relationships, Freshworks enables you to deliver exceptional service across the entire customer journey.
Freshworks places a strong emphasis on user-friendliness and ease of use. The platform offers a clean and intuitive interface, making it easy for startups to onboard their teams quickly and start delivering exceptional customer experiences right away. With minimal training required, your team can focus on what matters most: building meaningful connections with your customers.
The popularity and success of Freshworks are evident in its extensive customer base. Startups and businesses of all sizes, including renowned brands such as Honda, Toshiba, and Hugo Boss, rely on Freshworks to drive their customer engagement efforts.
Unlock additional value on Freshworks with Secret by accessing a promotional offer valid on Freshworks’s Pro plan. Leverage the powerful capabilities of the platform while optimizing your budget!
Secret's take about Freshworks
Personalization has proven an important aspect of the customer journey. I, for one, hate the generic email campaigns, even if they are running a competition for a Tesla (I didn’t win if you’re wondering 😕)
FreshWorks is everything you need when it comes to your CRM, marketing and customer service. The SaaS suite helps you make intelligent decisions with your perfectly stored and centralized data 🧐
FreshWorks is the perfect suite for any type of business 👌 Your marketing, sales and customer service teams will appreciate the better data management, the personalization of their approach and better conversions to name a few benefits😏
FreshWorks has a range of different products available depending on what you need, from IT and Phone to CRM. FreshWorks’s offer on Secret gives you access to 90% off the Pro plan for 1 year! 😲
Customer Success Manager
90% off the Pro plan for 1 year
Unlock our Freshworks deal and access 90% off the Pro plan for 1 year, saving your startup up to $100000. Secret offers 280+ verified deals and discounts on top SaaS software and apps for your small business to grow. Don't wait! Take advantage of our Freshworks promotional offer and coupon this September 2023.
Launch marketing campaigns, capture leads, sign deals and help your customers become more successful, all with one platform: Freshworks.
Personalize interactions with your leads and customers
Shared data, custom fields, business funnel adapted to your needs, IA and more. FreshWorks has a wide range of tools designed to provide your customers with unique experiences.
Improved ticket management
With FreshWorks, all your Customer Service interactions are centralized in one place. You can prioritize tickets according to custom categories, assign them on the fly to your team member and never leave a single one behind.
With FreshWorks, your marketing, sales and customer service teams work hand in hand and share their data to ensure higher customer satisfaction rates.
Analytics and reporting
Collecting data should always aim at providing more value to your leads and customers. FreshWorks' analytics and reporting makes it easier to make the right business decisions, win more deals and never lose customers.
Automate your sales process
FreshWorks offers a range of automation tools to help you close deals faster and more efficiently. From lead scoring and qualification to automated follow-ups and outreach, it's got you covered.
With FreshWorks, you can offer seamless support across all channels, including email, chat, social media, and more. Your customers will love the convenience, and you'll improve your response times and efficiency.
The chatbots use AI technology to provide instant answers to your customers' most common questions and concerns. They're available 24/7, so you'll never miss a potential lead or customer.
Expand your reach with FreshWorks' multilingual support. You can communicate with customers in their native language and offer a more personalized experience. Plus, the translation tools make it easy to manage multiple languages seamlessly.
Freshworks: Pros & Cons
Quick onboarding: Easy to learn, your employees can quickly start using it
Automation features: The Sales and Marketing tool offers relevant workflow automation
Attractive pricing: This SaaS tool has attractive plans for all profiles
Lack of third party integrations: Freshworks has a limited number of integrations
French translation: Some features show gaps in translation
Customer service: Freshworks customer service is sometimes unresponsive
Create a customer success support suite that is accessible and available to your customers at all times.
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Strengthen relationships with your customers with an online messaging system.
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