General information about Freshservice
Freshservice is a powerful ITSM (IT Service Management) software package that lets you efficiently manage your startup’s IT services. Its many and varied functions will save you precious time.
To accelerate your business, your company needs modern, scalable, high-performance solutions. The Freshservice software tool meets all these criteria and more. This ready-to-use, easy-to-configure solution can be deployed as quickly as possible. Once up and running, the SaaS solution provides you with powerful artificial intelligence and automation capabilities to optimally manage your IT services.
Using Freshservice enables you to bring service and operations management closer together. A range of highly relevant features are used to reduce downtime and optimize the availability of the services offered by your startup. Automated alert grouping, on-call organization and intelligent alert management rules ensure you have the technical infrastructure to keep pace with your company’s growth.
All your hardware, software and SaaS resources are managed within a single platform, and you simplify processes for your teams by offering them a unified tool.
More than 60,000 companies and organizations worldwide have chosen Freshservice to manage their information systems. These include Chargebee, Wake Forest, TaylorMade, RingCentral and Western Sussex Hospitals.
What’s more, with the deal offered by Secret, you can take advantage of a very interesting promo on the Freshservice ITSM platform pricing plans.
Secret's take about Freshservice
IT service management can sometimes be compared to fixing a Rubik’s Cube blindfolded while someone else keeps rearranging the colors. But the tech wizards of IT always seem to make the magic happen 🧙♂️🎩
Freshservice is an IT service management (ITSM) software solution that allows you to streamline and automate your IT service desk operations, manage service requests, track assets and provide efficient support to not only your customers but your employees also ⚙️ Freshservice provides a robust ticketing system that allows your IT team to receive, track and manage support requests and ensure a prompt resolution of any issues that may arise 🎫 Users can submit their requests or find answers to their questions in the knowledge base or FAQ thanks to the self-service portal that you can also set up. The tool also helps you in identifying the root of recurring issues so your teams can work on it and prevent it from arising in the future. It’s time to start simplifying your IT service management processes and enhance your end-user’s overall experience! 💻
Freshservice’s SaaS solution is suitable for business of all sizes and from all different industries that require a comprehensive IT service desk platform 🔧 The user-friendly interface is easy to navigate, including the self-service portal, and use all the different features available without extensive training or technical expertise. Your IT team has a centralized view of support requests and can maintain clear communication with your users for optimal customer satisfaction 📊 What’s more, Freshservice gives you access to analytics to track key IT service metrics and the overall performance of your IT team so you can make the data-driven decisions necessary to improve your IT service delivery. Integrate the solution with your favorite SaaS tools like Jira, Slack, Zoom and Salesforce to ensure smooth IT operations across your whole company. Take control of your IT service management! 🚀
Freshservice has 4 different plans available for you to choose from when it comes to your IT service management needs. The popular Pro plan is perfect for efficient ITSM, ITOM and project management. Get 90% off the Pro plan for 1 year with Secret and save up to $100,000 for your startup! 💰💡- More details about Freshservice's pricings
Top alternatives to Freshservice’s IT service management SaaS solution include Jira Service Management, SolarWinds Service Desk, ServiceNow IT Service Management and Zendesk Support Suite. Discover great deals for tools like these and more on Secret to start saving! 🔍🛠️- More alternatives to Freshservice
Customer Success Manager
90% off the Pro plan for 1 year
Unlock our Freshservice deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. There are over 310+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Freshservice promo codes, coupons and credits valid in December 2023.
What is Freshservice used for?Freshservice is an ITSM software that streamlines IT services for startups, saving valuable time. It's a modern, scalable solution that enhances business performance. With its AI and automation capabilities, it optimally manages IT services, reducing downtime and improving service availability. Features like automated alert grouping and intelligent alert management support your technical infrastructure as your company grows. It consolidates all your IT resources into one platform, simplifying processes for your team. For instance, a small business could use Freshservice to manage their software updates, hardware inventory, and SaaS applications all in one place. Over 60,000 companies globally trust Freshservice for their IT needs.
/ user / month
Self service portal
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Purchase order management
/ user / month
5,000 orchestration transactions per month per account
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Freddy Virtual Agent
20,000 orchestration transactions per month per account
Service desk IT
Ensure an easy transition to modern, ITIL-aligned service desk software that requires no training.
Consolidate and streamline all IT services with out-of-the-box ITIL-aligned service management software.
IT project management
Combine project management and ITSM for better long-term business results.
Allow your customers to troubleshoot and resolve issues on their own with a convenient self-service portal that cuts down on support tickets and frees up your time.
Achieve and exceed your service level agreements with ease by tracking and prioritizing tickets based on urgency, due date, and other customizable criteria.
Increase team motivation and productivity with fun and engaging gamification features that reward good work and encourage healthy competition among colleagues.
IT Asset Management
Gain full visibility into your assets, enhance effective IT change management, improve asset utilization and reduce costs.
Advanced reporting & analysis
Monitor service desk performance, make informed decisions and improve service delivery with predefined or customizable service desk-wide reporting capabilities.
Freshservice: Pros & Cons
Ease of use: Freshservice is as easy to learn as it is to deploy
Free plan: The platform offers a free plan for small teams
Billing system: You can bill the service directly via the platform
Additional fees: The platform charge fees for database records
Analysis reports: Reports are of poor quality
Software integrations: Many integrations are missing
Why is Freshservice better than other IT Management software?
Freshservice has more positive reviews than EverSQL: 94 vs 85
Freshservice has more features than EverSQL: 132 vs 52
Freshservice has more positive reviews than Zendesk: 94 vs 89
Freshservice is better at support than Zendesk: 4.5 vs 4.3
Freshservice has better positive reviews compared to ServiceNow: 94 vs 93
Freshservice is better at customer service than ServiceNow: 4.5 vs 4.3
Freshservice has more positive reviews than Zenduty: 94 vs 85
Freshservice has more features than Zenduty: 132 vs 36
Create a customer success support suite that is accessible and available to your customers at all times.
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