General information about Freshdesk
The Freshdesk customer service platform is all about collaborative working. It enables you to improve your customer care while facilitating the work of your employees.
This cloud-based software tool centralizes all the features you need to optimize your customer service. Using this Help Desk solution, you can manage tickets from all the channels used by your startup. Freshdesk’s strength lies in its unified, collaborative inbox. All agents can access the various customer requests, which are prioritized and categorized.
Your business can move up a gear thanks to the highly relevant functions that complement ticket handling. In particular, automated workflows enable your agents to save time and concentrate on high value-added tasks. Tickets are sorted as soon as they arrive on the platform. What’s more, automatic alerts and a chatbot help to speed up the handling of requests.
To improve your customer service over time, you can rely on the comprehensive analytical reports offered by the Freshdesk tool. An attractive, ergonomic dashboard displays all the key performance indicators you need. You can then monitor team performance and identify areas for improvement to optimize your business practices and processes.
More than 60,000 companies, including Decathlon, Bridgeston and Pearson, rely on Freshdesk to effectively manage their customer service.
Secret offers you a promotional coupon to take advantage of the benefits of the Freshdesk SaaS platform while making valuable savings.
Secret's take about Freshdesk
Customer support will have you solving problems you never even thought were possible🤔 The new digital version of “How can I help you?” is now “Have you tried turning it on and off again?”, which works maybe 99% of the time (or seems to help, at least 🤷)
Freshdesk is a cloud-based customer support software that helps you streamline all of your customer service operations within your business 🚀 The SaaS platform provides you with all the features you need for the optimal customer journey, including ticket management, collaboration tools, a knowledge base and reporting. You and your team can handle all customer inquiries and resolve issues quickly and efficiently from one tool across multiple channels, from email to phone to social media to live chat 🎯 With Freshdesk, you are sure to enhance your customer support experience, no matter what size business. Not only can you improve your response times but you will also have a unified view of your customer interactions so you can deliver high-quality and personalized support that will form lasting relationships with your users 🤝
Freshdesk’s customer support solution is perfect for both SMBs and larger enterprises to not only provide high-quality assistance to users when they need it but to also automate repetitive tasks to facilitate your team’s efficiency 💪 Give your customers the option to self-serve with your very own portal where they can find the relevant answers to their frequently asked questions and troubleshoot their own issues before contacting a member of the team. Ensure consistent support is provided across all of the communications channels you connect to your customers on through one pleasant and easy-to-use interface, which can also be integrated into your favorite tools like HubSpot, Slack, Shopify and Google Workspace, to streamline your support tasks even further 🌟
Freshdesk has 4 different pricing plans available to you to start providing top-notch customer support to your users, starting from Free. Get 90% off Freshdesk’s Pro plan for 1 year with Secret and save up to $100,000 for your startup! 😮
- More details about Freshdesk's pricingsTop alternatives to Freshdesk’s customer support SaaS platform include Help Scout, Zendesk, Intercom and HubSpot. Discover great deals for these tools and more on Secret! 🤩
- More alternatives to Freshdesk
Mary O'Brien
Customer Success Manager
90% off the Pro plan for 1 year
Unlock our Freshdesk deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. There are over 310+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Freshdesk promo codes, coupons and credits valid in December 2023.
What is Freshdesk used for?
Freshdesk is a powerful customer service software that streamlines communication, making it easier for small businesses to manage customer inquiries. Its collaborative inbox allows all team members to access and prioritize customer requests, enhancing efficiency and response times. For instance, a startup could use Freshdesk to handle queries from various channels like email, social media, or phone calls. Automated workflows sort tickets upon arrival, freeing up agents to focus on complex issues. Additionally, Freshdesk's analytics provide insights into team performance, helping businesses identify areas for improvement. Companies like Decathlon utilize Freshdesk to optimize their customer service operations.Freshdesk pricing
Free
Up to 10 agents
Integrated ticketing
Ticket dispatch
Knowledge base
Growth
$15
/ user / month
Automation
Marketplace apps
Custom email server
Ticket fields & status
Pro
$51
Custom reports and dashboards
Customer segments
Up to 5 products
Extendable API limits
Enterprise
$83
/ user / month
Email bot
Unlimited products
Audit log
Agent shifts
Freshdesk features
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Optimize ticket management
Manage tickets received from different platforms in a single inbox. For greater efficiency, your teams can predefine responses and automate different actions on received tickets.
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Give users autonomy
With Freshdesk chatbots and widgets, your users can get the help they need at any time. Pop-ups are also available to instantly offer the right solutions to your users.
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Enhance customer satisfaction
Leverage integrated surveys to gauge customer satisfaction post-resolution, ensuring continuous service improvement.
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Centralize knowledge base
Store FAQs, resolution tips, and product details in a structured knowledge base, facilitating quicker problem-solving for both agents and customers.
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Opt for multi-channel support
Handle customer inquiries from email, phone, social media, and web chat, all unified under Freshdesk for a seamless support experience.
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Ensure team collaboration
Tickets can be shared within the team to allow collaboration on issue resolution. Assign different tickets to certain agents, or let Freshdesk handle this: depending on their workload, skills, etc.
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Access customized performance reports
Track your performance with customized reports on your teams and agents. Schedule a recurring delivery date to receive reports directly to your inbox.
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Strengthen data security
Customize your SSL certificates to secure your domain or URL. Create secure access for your agents from anywhere, using their IP and single sign-on scripts.
Freshdesk: Pros & Cons
Pros
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Simplicity: The interface is easy to use and user-friendly
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Functionality: Many communication channels are available and customization is advanced
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Integration: This customer support software integrates with many tools
Cons
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Pricing: The price is high for large requirements which can be a problem for small companies
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Learning curve: Advanced features require time to learn
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Analysis limitations: The information on transactions is limited
Why is Freshdesk better than other Customer Support software?
Freshdesk is better at customer support than Collect.chat: 4.7 vs 4.5
Freshdesk has more options than Collect.chat: 94 vs 17
Freshdesk has more options than Help Scout: 94 vs 71
Freshdesk has more positive reviews than HubSpot: 94 vs 93
Freshdesk is better at support than HubSpot: 4.7 vs 4.4
Freshdesk is a better solution for customer support than Gmelius: 4.7 vs 4.5
Freshdesk is more versatile than Gmelius: 94 vs 74
Freshdesk has better positive reviews compared to Froged: 94 vs 89
