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90% off the first year
Unlock our Freshdesk deal and access 90% off the first year, saving you up to $100000 for your startup. Secret has over 250+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow.
Up to $100000 in savings
You can access this deal even if you're already signed up for Freshdesk
Deal selected for $19
90% off the first year
Unlock our Freshdesk deal and access 90% off the first year, saving you up to $100000 for your startup. Secret has over 250+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow.
Secret's take about Freshdesk
A customer service department that is overwhelmed by requests coming from everywhere inevitably leads to the loss of (potential) customers.
With Freshdesk this won't happen anymore thanks to a software that centralizes all requests, and where agents can work together as a team to give fast and high quality answers to ensure satisfied customers!
Mary O'Brien
Customer Success Manager
General information about Freshdesk
The Freshdesk Support Desk tool will simplify the work of your customer service teams. Its intuitive interface allows centralization and better management of tickets and customer requests in real time.
With task automation and recurring request detection, the tool provides appropriate responses in a flash with its chatbots and recommendations.
Freshdesk pricing
Growth
$15
/ user / month
Automation
Marketplace apps
Custom email server
Ticket fields & status
Pro
$51
Custom reports and dashboards
Customer segments
Up to 5 products
Extendable API limits
Enterprise
$83
/ user / month
Email bot
Unlimited products
Audit log
Agent shifts
Freshdesk features
Freshdesk features
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Optimize ticket management
Manage tickets received from different platforms in a single inbox. For greater efficiency, your teams can predefine responses and automate different actions on received tickets.
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Give users autonomy
With Freshdesk chatbots and widgets, your users can get the help they need at any time. Pop-ups are also available to instantly offer the right solutions to your users.
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Ensure team collaboration
Tickets can be shared within the team to allow collaboration on issue resolution. Assign different tickets to certain agents, or let Freshdesk handle this: depending on their workload, skills, etc.
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Access customized performance reports
Track your performance with customized reports on your teams and agents. Schedule a recurring delivery date to receive reports directly to your inbox.
-
Strengthen data security
Customize your SSL certificates to secure your domain or URL. Create secure access for your agents from anywhere, using their IP and single sign-on scripts.
Freshdesk: Pros & Cons
Pros
-
Simplicity: The interface is easy to use and user-friendly
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Functionality: Many communication channels are available and customization is advanced
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Integration: This customer support software integrates with many tools
Cons
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Analysis limitations: The information on transactions is limited
-
Pricing: The price is high for large requirements which can be a problem for small companies
-
Learning curve: Advanced features require time to learn
Why is Freshdesk better than other Customer Support software?
Freshdesk has better positive reviews compared to Intercom: 100 vs 91
Freshdesk is better at customer service than Intercom: 5.0 vs 4.6
Freshdesk has more positive reviews than Zendesk: 100 vs 87
Freshdesk is better at support than Zendesk: 5.0 vs 4.1
Freshdesk has more positive reviews than HubSpot: 100 vs 94
Freshdesk is better at support than HubSpot: 5.0 vs 4.6
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