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Customer service software to optimize your client communication

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Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

1 deal available for Freshdesk
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1 deal available for Freshdesk
90% off the first year

Up to $100000 in savings

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Deal selected for $19

90% off the first year

90% off the first year

Unlock our Freshdesk deal and access 90% off the first year, saving you up to $100000 for your startup. Secret has over 250+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow.

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Secret's take about Freshdesk

A customer service department that is overwhelmed by requests coming from everywhere inevitably leads to the loss of (potential) customers.

With Freshdesk this won't happen anymore thanks to a software that centralizes all requests, and where agents can work together as a team to give fast and high quality answers to ensure satisfied customers!

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Mary O'Brien

Customer Success Manager

General information about Freshdesk

The Freshdesk Support Desk tool will simplify the work of your customer service teams. Its intuitive interface allows centralization and better management of tickets and customer requests in real time.

With task automation and recurring request detection, the tool provides appropriate responses in a flash with its chatbots and recommendations.

Interested in Freshdesk? Get 90% off the first year on Freshdesk with our promo code and save up to $100000.

Freshdesk pricing



/ user / month


Marketplace apps

Custom email server

Ticket fields & status



Custom reports and dashboards

Customer segments

Up to 5 products

Extendable API limits



/ user / month

Email bot

Unlimited products

Audit log

Agent shifts

Freshdesk features

Freshdesk features

  • Optimize ticket management

    Manage tickets received from different platforms in a single inbox. For greater efficiency, your teams can predefine responses and automate different actions on received tickets.

  • Give users autonomy

    With Freshdesk chatbots and widgets, your users can get the help they need at any time. Pop-ups are also available to instantly offer the right solutions to your users.

  • Ensure team collaboration

    Tickets can be shared within the team to allow collaboration on issue resolution. Assign different tickets to certain agents, or let Freshdesk handle this: depending on their workload, skills, etc.

  • Access customized performance reports

    Track your performance with customized reports on your teams and agents. Schedule a recurring delivery date to receive reports directly to your inbox.

  • Strengthen data security

    Customize your SSL certificates to secure your domain or URL. Create secure access for your agents from anywhere, using their IP and single sign-on scripts.

Freshdesk: Pros & Cons


  • Simplicity: The interface is easy to use and user-friendly
  • Functionality: Many communication channels are available and customization is advanced
  • Integration: This customer support software integrates with many tools


  • Analysis limitations: The information on transactions is limited
  • Pricing: The price is high for large requirements which can be a problem for small companies
  • Learning curve: Advanced features require time to learn

Why is Freshdesk better than other Customer Support software?

Freshdesk has better positive reviews compared to Intercom: 100 vs 91

Freshdesk is better at customer service than Intercom: 5.0 vs 4.6

Freshdesk has more positive reviews than Zendesk: 100 vs 87

Freshdesk is better at support than Zendesk: 5.0 vs 4.1

Freshdesk has more positive reviews than HubSpot: 100 vs 94

Freshdesk is better at support than HubSpot: 5.0 vs 4.6

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Interested in Freshdesk? Get 90% off the first year on Freshdesk with our promo code and save up to $100000.

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