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6 Best Alternatives to Freshchat in June 2023

Alternatives & Competitors to Freshchat

  1. 1. Intercom
  2. 2. LiveChat
  3. 3. LiveAgent
  4. 4. Gorgias
  5. 5. Help Scout
  6. 6. Salesforce Essentials

Here are competitors or alternatives to Freshchat and other similar Customer Support software. You need to consider some important factors when choosing the right tool for your business that's similar to Freshchat, like the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshchat that meets the needs of your business. To help you compare each service and choose the right solution, we have put together a list of the best competitors of Freshchat like: Intercom, LiveChat, LiveAgent or Gorgias.

List of Alternatives to Freshchat

From Customer Support tools, we have selected the best alternatives to Freshchat based on reviews for each solution and similarities with Freshchat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo intercom

1. Intercom 1 deal available

CRM Customer Support Marketing Automation

Description

Strengthen relationships with your customers with an online messaging system.

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Automate conversations

  • - Chat with your customers in real time

  • - Access data to personalize customer conversations

  • - Easily onboard new customers

Intercom pricing

Starter

$74 / month
1 year free on the Support or Engage plans (Save $3,108)
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logo livechat

2. LiveChat 1 deal available

Customer Support

Description

Customer service and chat software

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Software integrations: The Livechat platform has over 200 integrations
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Message reception: There may be some delay in receiving messages in the chat
Spell check: Automatic spell check of agents would be a plus
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Set up optimized and customized chats

  • - Boost user engagement

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo liveagent

3. LiveAgent 1 deal available

Call Centers Customer Support

Description

Customer support software

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo gorgias

4. Gorgias 1 deal available

Customer Support

Description

E-commerce helpdesk platform

Gorgias: Pros & Cons

Ease of use: The online tool is easy to learn and fun to use
Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ticket merge: The ticket merging feature is sometimes laborious
Information update: Updating the status of the completed tickets can take some time
Process automation: The rules and macros engine has some limitations

Best features

  • - Provide your customers with quality answers

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Turn customer support into a profit center

  • - Benefit from numerous integrations

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
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logo help scout

5. Help Scout 1 deal available

Customer Support

Description

Comprehensive customer service platform

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Optimize your service via the knowledge base

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
6 months free on the Plus plan (Save $300)
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logo salesforce essentials

6. Salesforce Essentials

CRM Business Management Call Centers Data Analytics

Description

CRM software for SMEs

Best features

  • - Contact management

  • - Transaction tracking

  • - Customer service

  • - Reporting & Analytics

  • - Integrations

Salesforce Essentials pricing

Essentials

$26 / user / month

Professional

$80 / user / month

Enterprise

$161 / user / month

Unlimited

$323 / user / month
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