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90% off the first year
Unlock our Freshchat deal and access 90% off the first year, saving you up to $100000 for your startup. Secret has over 250+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow.
Up to $100000 in savings
You can access this deal even if you're already signed up for Freshchat
Deal selected for $19
90% off the first year
Unlock our Freshchat deal and access 90% off the first year, saving you up to $100000 for your startup. Secret has over 250+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow.
Secret's take about Freshchat
Times are changing, and so are your customers: to optimize your communication with them you need to be present everywhere, all the time.
Sounds impossible? Not with Freshdesk Messaging!
Mary O'Brien
Customer Success Manager
General information about Freshchat
With Freshdesk messaging your team will gain speed and efficiency in no time. This tool allows you to set up a unique chatbot on all your messaging apps and website, in order to be available at any time to answer customers and prospects.
Each conversation is then transferred to a single inbox and assigned to a team member if you wish. With predefined responses and the ability to collaborate directly with multiple team members, your team ensures quick and quality responses.
Freshchat pricing
Free
Up to 100 agents
100 campaign contacts
Chatbots and analytics
Inbox views
Growth
$15
/ user / month
Up to 2,000 bot sessions per month
500 campaign contacts
Assignment rules
Canned responses
Pro
$40
/ user / month
Up to 3,000 bot sessions per month
500 campaign contacts
Auto resolve
Live translate
Enterprise
$70
/ user / month
Up to 5,000 bot sessions per month
500 campaign contacts
Allowed IPs and domains
User authentication
Freshchat features
Optimize customer communication and satisfaction
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Respond quickly to customer requests with the chatbot
Quickly and easily create a single chatbot for all your applications. This way, you can provide 24/7 customer service.
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Communicate in 33+ languages
Freshdesk Messaging allows you to choose among 33+ languages, the one that suits you best for your messaging. With its live translator, you can also communicate instantly with your customers and prospects.
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Communicate with customers via your various messaging apps
Whether your customers use Whatsapp, Messenger, Telegram, or other, you can communicate with them through all these channels, using a single inbox.
-
Optimize team management
Automatically predefine which members are assigned to which conversations by defining their role on the platform.
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Get real-time performance reports
Freshdesk Messaging allows you to get personalized reports on your team, as well as on each team member, in real-time.
-
Boost your team's productivity
Each message received is centralized in a single platform, and predefined responses are set up to be able to answer as quickly as possible. Conversations can also be assigned to certain agents in a few clicks.
Freshchat: Pros & Cons
Pros
-
Ease of use: The interface is easy to learn and intuitive
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Features: The online chat software offers many advanced services and can be easily integrated with other tools
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Customization: The chat window can be modified according to your needs and desires
Cons
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Price: The software is more expensive than most of its competitors
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Mobile: The mobile experience is less conclusive than the desktop version
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Missing integrations: Some users need specific integrations that are not present
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