General information about DoneDone
In business, it is sometimes difficult to juggle all the necessary tools. Between marketing, project management or customer support, software accumulates and processes become unnecessarily complex. Instead, with DoneDone, you make sure things get done with ease. This all-in-one tool centralizes your needs and simplifies both your employees’ and your customers’ daily lives.
The strength of the DoneDone SaaS tool is that it adapts to your needs. By centralizing all the needs related to your team, your projects and your customers, you accelerate the processes and reduce the associated costs.
The use cases of DoneDone are very varied:
- Product team: Your employees can use DoneDone to track features and fix bugs.
- Customer support: You can centralize customer tickets and respond to them.
- Marketing team: From content creation to advertising campaigns or event planning, your team can gather everything on DoneDone.
- HR department: Your HR consultants can manage job postings and talent hires.
In addition, DoneDone is the perfect companion for employees who work remotely. The tool allows them to stay connected with other team members and track the progress of projects and tasks with ease.
All these features are ideal for improving the work of your employees. They spend less time on low-value tasks. They are happier at work and more involved in projects.
The performance of the DoneDone platform is demonstrated by the growing number of companies that choose this solution. Honda, Discovery Channel, the University of Southern California and the Portland communications agency Wieden Kennedy use DoneDone to solve problems every day.
Secret's take about DoneDone
As a team that understands the hard work that goes into creating successful tech products, we know how crucial it is to have a project management tool that can keep up with your fast-paced work 🏃♀️🏃♂️
DoneDone is a bug tracking and project management software that helps you streamline your workflow, increase efficiency, and stay organized 📈 With DoneDone, you can take control of your projects by tracking bugs and issues in real-time, assigning tasks to your team, and setting up custom workflows. Plus, you can collaborate with your team in real-time, making sure everyone is on the same page and can work together seamlessly 🤝
DoneDone is perfect for teams of any size looking for an efficient way to manage their projects. It's an all-in-one solution that can help you take your business to the next level 🚀
Plus, with affordable pricing starting at just $15 a month and access to great deals on Secret, your business can stay on budget while still having access to top project management tools 💰💡- More details about DoneDone's pricings
Top alternatives to DoneDone’s project management software include monday.com, Asana, Basecamp and Nifty. Discover great offers for these types of tools and more on Secret to start saving! 🔍
Customer Success Manager
$1,000 in credits (up to 12 months)
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What is DoneDone used for?DoneDone is a versatile software solution that streamlines business operations for small enterprises. It serves as a centralized hub for various tasks, from project management to customer support, reducing complexity and enhancing efficiency. For instance, a product team can utilize DoneDone to monitor feature development and bug fixes, while the marketing department can manage content creation and campaign planning. HR consultants can also handle job postings and talent acquisition through the platform. The software is particularly beneficial for remote workers, enabling seamless collaboration and progress tracking. By automating low-value tasks, DoneDone boosts employee productivity and engagement, leading to improved business performance.
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Mailbox & conversation reporting
Get things done
Track tasks efficiently
The DoneDone tool helps teams get organized and complete assigned tasks. The platform tracks bugs, tasks and issues. Each employee can know at any time what he or she has to do and where to follow the completion of the tasks in progress.
Connect with your teams quickly
Easily synchronize development and support teams. By linking internal tasks to a customer support conversation, issues are resolved faster with engineering and customer service teams working together.
Deliver responsive customer service
Ensure excellent customer service with DoneDone's automatic email forwarding feature, which streamlines communication between your support teams and customers. Eliminate the hassle of broken email chains and keep all important conversations in one place.
Manage workflows optimally
Optimize workflows by utilizing pre-designed task tracking, customer support, and hiring workflows from DoneDone. Alternatively, build your own custom workflows to tailor to your specific needs and keep productivity high.
Track performance with precision
Monitor your team's performance with precision and ease using DoneDone's ergonomic and relevant dashboards. Keep track of various key performance indicators (KPIs) such as ticket response times and task resolution efficiency to make informed decisions.
DoneDone: Pros & Cons
All-in-one platform: The tool allows you to centralize your needs in one place.
Easy to use: Intuitive software that’s fun to pick up
Relevant features: Some features are interesting such as exporting to CSV or bulk editing.
Dedicated to SMEs: This software is not suitable for large companies
Stand-alone tool: Integration with an existing workflow is complex, as there are few integrations.
Simple feature set: The tool may not be a good fit for teams that require a lot of complex features
Why is DoneDone better than other Customer Support software?
DoneDone has better positive reviews than Basecamp: 94 vs 87
DoneDone is better at ease to use than Basecamp: 4.6 vs 4.5
DoneDone has more positive reviews than Asana: 94 vs 91
DoneDone is easier to use than Asana: 4.6 vs 4.5
DoneDone has more positive reviews than Capsule: 94 vs 92
DoneDone is easier to use than Capsule: 4.6 vs 4.5
DoneDone is easier to use than Nifty: 4.6 vs 4.5
DoneDone is easy to use compared to Slack: 4.6 vs 4.5