General information about Collect.chat
Customer demands are increasingly high. One of these expectations is the ability to get clear and precise answers, everywhere and at any time. Unfortunately, you can’t be available at all times and your employees need a break!
To solve this problem, the easiest way is to opt for Collect.chat. This platform allows you to integrate a chatbot to your website to interact with your customers for you. This way, when they have a question, they can converse in a natural way instead of filling out an unattractive form.
This has the effect of qualifying and converting your visitors into customers in a pleasant way. The impact on your sales volume and profitability is significant.
Moreover, the installation is accessible to all. To take advantage of Collect.chat's chatbot, all you have to do is use a drag-and-drop editor to add questions and customize them. Then, you install or share the chatbot via HTML code, a WordPress plugin or a chatbot page link, depending on your needs and constraints. Finally, you receive automatic notifications from the tool following its deployment.
And the results are there! According to Collect.chat, adding a chatbot provides access to concrete benefits:
- 24/7 business availability;
- 50% less spending on sales;
- 3 times more visitor conversions;
- No data collection effort required.
The Collect.chat platform has arguments to convince. More than 25,000 companies have chosen to use their chatbot. Among the most famous examples, we can mention Airbnb, Yelp, the Bank of Bhutan and even the UK Government.
50% off all plans for 1 year
Unlock our Collect.chat deal and access 50% off all plans for 1 year, saving you up to $594 for your startup. There are over 310+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Collect.chat promo codes, coupons and credits valid in December 2023.
What is Collect.chat used for?Collect.chat is a revolutionary tool that can significantly enhance customer interaction for small businesses. By integrating a chatbot into your website, it ensures constant availability to answer customer queries, even when you or your employees are not. This not only improves customer satisfaction but also helps convert visitors into customers, boosting sales and profitability. The platform is user-friendly, requiring no technical expertise for installation. It's as simple as dragging and dropping questions and customizing them to your needs. For instance, a bakery could use it to answer common questions about their products or take cake orders even after business hours. With proven benefits like 24/7 availability, reduced sales expenditure, and increased visitor conversions, it's no wonder that over 25,000 companies, including Airbnb and the UK Government, trust Collect.chat.
Responses & insights
Collect more, more easily
Improve customer satisfaction
Take care of all your customers, even if their numbers are growing exponentially. Provide a personalized and pleasant interaction to your visitors to ensure a unique customer experience that meets their highest expectations.
Don’t waste time collecting data. The chatbot does it for you when you interact with your visitors. Then track essential information such as the conversion rate by consulting the ergonomic dashboard of the Collect.chat platform.
Connect your third-party applications
Unify your actions and gain efficiency by integrating Collect.chat into your workflow. Take advantage of the hundreds of software integrations offered to connect Collect.chat to your favorite tools such as Slack, Salesforce, Mailchimp, Twitter or even Gmail without coding.
Automated lead generation
Collect.chat's chatbot can generate leads for your business without any manual effort. By asking the right questions, the chatbot gathers information and nurtures potential customers to convert them into paying clients.
Expand your customer base globally with Collect.chat's multilingual chatbots. Talk to your website visitors in their preferred language and provide a seamless user experience.
Appointments available at any time
By integrating Collect.chat's chatbot you can respond to your visitors’ queries 24/7. No matter what day of the year, be there for your customers, provide them with quality answers and increase their engagement.
Reduce your acquisition costs
With the Collect.chat chatbot, you can optimize your finances by significantly reducing your acquisition budget. No need to spend time and money on prospecting, the tool does it for you and guarantees great performance.
Human handover option
While Collect.chat's chatbot is designed to answer most of the queries, if a visitor needs a human touch, there's an option to handover the conversation to a live agent. This way, you never miss an opportunity to provide exceptional customer service.
Collect.chat: Pros & Cons
Easy to use: The Collect.chat tool is easy to configure and use
Free templates: It’s quick to find a template and adapt it to your needs
Customer support: The support service is responsive and very competent
WhatsApp notifications: The platform allows you to receive messages via the WhatsApp application
Free plan: Many users find the free plan too restrictive to properly evaluate the solution
Integration steps: These steps could be shortened
Why is Collect.chat better than other Customer Support software?
Collect.chat has better positive reviews compared to Freshdesk: 95 vs 94
Collect.chat is easy to use compared to Freshdesk: 4.7 vs 4.5
Collect.chat has better positive reviews compared to Intercom: 95 vs 90
Collect.chat is easy to use compared to Intercom: 4.7 vs 4.5
Collect.chat is better at ease to use than Landbot: 4.7 vs 4.5
Collect.chat is better at value for money than Landbot: 4.5 vs 4.2
Collect.chat has more positive reviews than Drift: 95 vs 91
Collect.chat is easier to use than Drift: 4.7 vs 4.5
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