To optimize business customer interactions, the use of call center software is essential. However, identifying the best tool can be complex. To help you with your project, we present the best software for creating an efficient customer relations center.
When it comes to customer service, Zendesk is undoubtedly a central software. It ensures a quality omnichannel experience at all times and in all places. Indeed, with Zendesk, your customers can contact you via the different channels. From AI-based bots to customer call management, Zendesk has a solution for everything. Zendesk SaaS software is ideal for centralizing all customer queries. Your employees will be able to access the history of exchanges in a few clicks to provide complete and relevant answers to your customers. Moreover, the integration of many business tools with Zendesk allows you to start using this tool as soon as possible without having to change your work habits.
In a few minutes, LiveAgent allows you to benefit from call center software. With a cloud-based omnichannel solution, it’s the ideal tool for delivering superior customer service to your customers. LiveAgent’s VoIP phone system integrates numerous features such as IVR, callback requests, ACD, and intelligent call routing. The call history is unlimited and the LiveAgent helpdesk is available 24/7, 365 days a year if needed. In addition, LiveAgent is a complete solution that can also be used to manage chats, emails, forums, or social networks directly through the user interface.
To handle a large number of phone calls, CloudTalk is perfectly suited. It is not for nothing that famous companies such as Mercedes-Benz, Fujitsu, Yves Rocher, or DHL have chosen this software solution to improve customer relations by telephone. First of all, your virtual call center can be managed from anywhere in the world. With phone numbers from over 140 countries, CloudTalk is perfect if you want to go global. This cloud-based call center offers quality audio and call tracking and recording to delight your customers. What’s more, CloudTalk can be connected to your business tools in a matter of moments with native integrations with Pipedrive, Hubspot, and Salesforce.